Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of mary webber

mary webber

June 11, 2026

5  out of  5
rating by mary webber
"Heather was able to handle all of my requests today. She was a joy to talk to and very helpful. Thank you Heather!"
Profile photo of Robert Alexander

Robert Alexander

June 9, 2026

5  out of  5
rating by Robert Alexander
"Heather did a great job. She listened to my needs and helped guide me to a policy that fit. Thanks again."
Profile photo of Guy Fuller

Guy Fuller

May 28, 2026

5  out of  5
rating by Guy Fuller
"I have been with State Farm for over 30 years. I don’t even consider changing because of people like Aaron and Heather, who are always so helpful and personable. I have had several deer hit claims that get taken care of promptly. I recommend them to my family and friends."
Profile photo of David Lasch

David Lasch

May 27, 2026

5  out of  5
rating by David Lasch
"The meeting with Heather was very helpful and nice 👍"
Profile photo of Chaos Coordinator

Chaos Coordinator

May 18, 2026

5  out of  5
rating by Chaos Coordinator
"Cerine is knowledgeable and kind. She listened to what I needed and could afford! Thank you"
Profile photo of Seneca Irwin

Seneca Irwin

May 6, 2026

5  out of  5
rating by Seneca Irwin
"Heather was super helpful with switching my auto insurance back to State Farm. She made the process quick and easy!"
Profile photo of Betty Miller

Betty Miller

May 1, 2026

5  out of  5
rating by Betty Miller
"I have my Car Insurance through State Farm, very happy with that ! Just had a review with Heather, she was great and went over my policy !"
Profile photo of Mary Sellen

Mary Sellen

April 24, 2026

4  out of  5
rating by Mary Sellen
"Very good at answering my questions hanna"
Profile photo of Tasha Farley

Tasha Farley

April 22, 2026

5  out of  5
rating by Tasha Farley
"Heather was VERY helpful with adding a vehicle to my policy. She was so patient and polite. I appreciate her professionalism and her ability to help in every way."
Profile photo of Amanda Partridge

Amanda Partridge

April 22, 2026

5  out of  5
rating by Amanda Partridge
"Heather was very helpful and ensured my insurance needs were met."
We responded:
"Hey, Amanda! Thank you for sharing your experience with Heather and for highlighting the pricing. We’re glad she was able to help with your auto and renters insurance and take care of what you needed."
Profile photo of Mason Heller

Mason Heller

April 9, 2026

5  out of  5
rating by Mason Heller
"Kevin from State Farm was incredibly helpful in finding me lower rates while actually improving my coverage for both my auto and homeowners insurance. He took the time to explain my options clearly and made sure I understood exactly what I was getting. The whole process was smooth, and I never felt pressured—just well taken care of. Highly recommend working with him if you’re looking to save money without sacrificing protection."
We responded:
"Thank you, Mason! I'm happy to hear that Kevin was able to assist you in finding better rates and coverage. It's great to know that you felt well taken care of throughout the process. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Mark Fischer

Mark Fischer

April 6, 2026

5  out of  5
rating by Mark Fischer
"Hannah was wonderful in getting my quotes and setting up my new policies!"
We responded:
"Thank you, Mark! I'm happy to hear that Hannah provided excellent service in getting your quotes and setting up your new policies. We appreciate your feedback and are here to assist with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of Beth Hockran

Beth Hockran

March 31, 2026

5  out of  5
rating by Beth Hockran
"Absolutely the best customer service i have ever experienced. Cerine was so wonderful and personable."
We responded:
"Thank you, Beth! I'm happy to hear that you had such a positive experience with our team. Cerine truly is wonderful, and we're grateful to have her. If you need anything else, feel free to reach out!"
Profile photo of Christine Alexander

Christine Alexander

March 31, 2026

5  out of  5
rating by Christine Alexander
"Hannah was amazing and extremely helpful!"
We responded:
"Thank you, Christine! I'm happy to hear that Hannah was able to provide such helpful service. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Krista Greeley

Krista Greeley

March 27, 2026

5  out of  5
rating by Krista Greeley
"Heather was super helpful with helping me get my documents in order. Very fast & kind"
We responded:
"Thank you, Krista! I'm glad you found the assistance efficient and kind. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Nicholas Gnan

Nicholas Gnan

March 25, 2026

5  out of  5
rating by Nicholas Gnan
"State farm and the people at conneaut lake are amazing. Fast and helpfull. Hannah was amazing to deal with. And super informative. After usaa lied and jurked me around. Dealing with Hannah was a breath of freah air. Thank you Hannah. 100% recommend"
We responded:
"Thank you, Nicholas! I'm really happy to hear about your positive experience with Hannah and our team. It's wonderful to know that she provided the support and information you needed. We're grateful for your recommendation and are here for any future insurance needs you may have. Let us know if there's anything else we can assist with!"
Profile photo of John Snyder

John Snyder

March 19, 2026

5  out of  5
rating by John Snyder
"Heather was very friendly and informative on the phone and when I met her in person I felt like part of the family. He explained everything perfectly. I am impressed as to how courteous and professional she was. Sometimes people feel like a number but I didn't feel like that at all."
Profile photo of nichelle rodgers

nichelle rodgers

March 18, 2026

5  out of  5
rating by nichelle rodgers
"Always “Extra-Ordinary” Customer Service at Aaron Bussard’s office in Conneaut Lake, PA. I firmly believe in giving good reviews to people who are “caught in the act of doing something good”. I called the office at 9am this morning and left a message. Heather called me back within 15 minutes. She apologized for the delay. Lol She already had pulled up my file and was ready with the answers I needed. While on the phone, Heather took time to quickly explain the details and differences in our auto coverage and which items might need updated. Heather is very knowledgeable and communicated the “insurance vocabulary” for me to understand easily. My husband & I have been loyal State Farm customers for years. Whether we call, or just drop by the office, we always feel welcome by each staff member and never rushed. By the way, meeting at this office is a breeze. Extremely convenient off-street parking in front of the office. It is very easy to enter this building.The office is always spotless, and each person is neat and professional. Each agent wants to get to know us personally and to make sure that we are comfortable to ask them any questions that we might have. Sometimes, they assist in reducing items that can save money or have become out-dated. Other times, weak coverage areas are weighed before liability becomes an issue. It is invaluable to call this office and be able to speak with “hometown staff” who know us and sincerely want to look out for us. Thank you, everyone. Keep up the good work!"
Profile photo of Frank Spirk

Frank Spirk

March 18, 2026

5  out of  5
rating by Frank Spirk
"Added a new vehicle with Heather. She was very efficient, fast and able to inform us of all the changes. A+ service!"
Profile photo of Melanin Goddess 8 (13)

Melanin Goddess 8 (13)

March 13, 2026

5  out of  5
rating by Melanin Goddess 8 (13)
"I really enjoy my service with Statefarm. I worked with Hannah & when I tell you she is awesome & amazing at what she do & her customer service is phenomenal. I am pleased that she helped get renters and car insurance at an affordable price. I highly recommend... No hesitation"
Profile photo of Kelsi Patten

Kelsi Patten

March 10, 2026

5  out of  5
rating by Kelsi Patten
"Switched my car insurance from Progressive to State Farm and am very happy with the service I've received so far. Hannah and Aaron have both been extremely friendly and helpful with all my questions and requests. I would recommend go anyone!"
Profile photo of Adison Ruchlewicz

Adison Ruchlewicz

March 10, 2026

5  out of  5
rating by Adison Ruchlewicz
"Cerine is amazing to work with for all your insurance needs!! Very patient and knowledgeable:) (Willing to explain everything to me)10/10 recommend working with her."
Profile photo of Carie Sharp

Carie Sharp

March 3, 2026

5  out of  5
rating by Carie Sharp
"What a great experience!!! It was nice to have an agent (Kevin Dodson) to take the time and go through our whole policy! After 28 years with USAA we left them and went with State Farm, better policy with better coverage at half the price! Thank you again for everything State Farm."
Profile photo of Jim Campbell

Jim Campbell

March 2, 2026

5  out of  5
rating by Jim Campbell
"Hannah is extremely competent and knowledgeable in explaining all the aspect of our policies and very friendly. Even though we only talked on the phone and not in person, she seemed to have on a smile in our conversations! We are looking foreword to a long relationship with State Farm and having Hannah as our representative. Besides that, She has saved us serval hundred dollars per year over our previous company! Thank you Hannah!"
Profile photo of Doug Fackler

Doug Fackler

February 26, 2026

5  out of  5
rating by Doug Fackler
"Cerine is the best agent I have ever had. I can be kind of a pain to deal with, asking lots of questions and wanting to know my options. After being with the gecko for 10 years, and my rates going up every year after year for a 20+ year old high-mile truck with bare minimums, I had it. After wanting to add a new car to my policy and seeing my rate nearly double, I reached out to Cerine on a recommendation and she immediately hooked me up with better coverage at a rate that smoked the small lizard and ate it for dinner. Switching was easy, she made it a no-brainer and has been quick to respond to any questions or policy changes I might come up with. She may not be my local agent, but she treats me like a "good neighbor". Highly recommend!"