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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ethan duncan

March 20, 2025

5  out of  5
rating by ethan duncan
"Aaron is the most knowledgeable and caring insurance Agent I’ve ever dealt with and it’s something that his entire team conveys at any time , whether it’s an inquiry on my auto policy or just him taking the time to reach out at least a couple times a year to make sure everything is going alright and to address any questions and/or changes I might want to make. Tiffany and Debbie are the nicest and most caring members he could have working for him and I really enjoy talking with them, as I don’t think I’ve ever had people be so nice from the very first time we met or spoke. They truly do appreciate their customers and I’ve never felt like just another “client” since I switched over to State Farm through his office for my auto insurance and life insurance. I will always value good customer service as I understand the saying that “you get what you pay for” and even if it was a few dollars more , I’d want to still be with him and his office to take care of my needs. But even then, State Farm was able to get me a better rate on my auto policy and Aaron took the extra time to answer every question I had (which can be a lot self-admittedly) to ensure that my needs were met. Thank you again for everything you and your office do for me as a customer Aaron and I will continue to recommend anyone and everyone to give your office a call for their insurance needs! I had to call recently for assistance in getting the new app installed and submitting the vehicle odometer for the Drive Safe and Save discount, and after a few minutes of trying to navigate I called the office for help and Hannah was amazing and so helpful. She took the time to answer all my questions and she did It such a friendly , knowledgeable manner gnat her customer service is amazing. I will continue to rely on the suoo"
We responded:
"Can't thank you enough Ethan for the kind words. That truly means a lot to myself and our team knowing the great service we are able to provide you. We greatly enjoy interacting with you every time. Awesome knowing we were able to provide you a better value on your Auto Insurance and help you set up a Life Insurance plan as well. Look forward to many years of serving your insurance needs. Greatly appreciate you here at my agency and State Farm."
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Phil Unger

March 15, 2025

5  out of  5
rating by Phil Unger
"Tiffany was very helpful and knowledgeable. She also saved us money."
We responded:
"Thank you, Phil, for your wonderful feedback! I'm happy to hear that Tiffany was able to assist you with her expertise and help save you money. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Nimish Patel

March 14, 2025

5  out of  5
rating by Nimish Patel
"Exceptional service. My insurance agent team member Kevin Dodson made himself readily available and was very knowledgeable and helpful in helping us establish home owners insurance and automobile insurance with State Farm. Highly recommended for exceptional service and competitive rates !"
We responded:
"Thank you, Nimish, for your wonderful feedback! I'm glad to hear that Kevin was able to assist you effectively with your insurance needs. It's great to know you found our service exceptional and our rates competitive. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
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Elizabeth Kashner

March 8, 2025

5  out of  5
rating by Elizabeth Kashner
"Hanna is amazing and Aaron is awesome. They are the best they make you feel like family. They care about what you are going through. Thank you for being my agent ❤️❤️"
We responded:
"Elizabeth, thank you for your wonderful review! I'm so glad to hear that Kristen and I could make you feel like family and support you through everything. Your kind words mean a lot to us. If you ever need anything, we're always here for you. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
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Savitha Suresh

March 7, 2025

5  out of  5
rating by Savitha Suresh
"Kevin was very helpful in assisting me an auto and rental insurance, and made me understand well about the policies."
We responded:
"Thank you, Savitha, for your wonderful feedback! I'm happy to hear that Kevin was able to assist you with your insurance needs and provide clear explanations of the policies. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Nichole White

March 7, 2025

5  out of  5
rating by Nichole White
"My husband and I had an amazing experience working with Kevin! He is friendly, knowledgeable, and super easier to work with. I highly recommend!"
We responded:
"Thank you, Nichole, for your wonderful feedback! I'm happy to hear that you and your husband had such a positive experience with Kevin. His friendly and knowledgeable approach truly makes a difference. If you ever need further assistance or have any questions, feel free to reach out to our office. We're here to help!"
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dave Hoffman

February 26, 2025

5  out of  5
rating by dave Hoffman
"Was taken care of very well. Was very very satisfied."
We responded:
"Thank you, Dave! Great to hear that things went well for you. Our #1 priority is making sure you are satisfied and meeting your expectations of great customer service. We appreciate you!"
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Lisa Dixon

February 19, 2025

5  out of  5
rating by Lisa Dixon
"Friendly, knowledgeable and efficient agents!"
We responded:
"Thank you, Lisa! I'm glad to know you found our team friendly, knowledgeable, and efficient. We're here to help with any insurance needs you may have. Feel free to reach out anytime!"
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Deanne Lahner

February 18, 2025

5  out of  5
rating by Deanne Lahner
"Tiffany is very knowledgeable, she saves me money and is always a phone call away!"
We responded:
"Thank you, Deanne, for sharing your experience! I'm happy to know that Tiffany has been able to assist you effectively and help you save. It's great to hear she's available when you need her. If there's anything else you need, feel free to reach out anytime!"
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Jennilee Ostrander

February 17, 2025

5  out of  5
rating by Jennilee Ostrander
"Kevin was very helpful and professional. He answered all our questions and made the process super easy for us to buy life our life insurance policies!"
We responded:
"Thank you, Jennilee, for sharing your experience! I'm happy to hear that Kevin was able to assist you effectively and make the process of purchasing your insurance policies smooth and straightforward. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Aura Cavanaugh

February 14, 2025

5  out of  5
rating by Aura Cavanaugh
"Aaron and his staff have been helping me with all of my insurance for many years and always go above and beyond expectations. They are so efficient and always take care of any need promptly!!! I have recently been working with Kevin at Aaron’s office. He has become a trusted advisor and a wealth of help and information. It goes way above my insurance needs and I’m so thankful for his time and expertise!!!"
We responded:
"Thank you, Aura, for your wonderful feedback! I'm really happy to hear that our team, especially Kevin, has been able to assist you so effectively over the years. It's great to know that his expertise and dedication have made a positive impact on your experience. If you ever have more questions or need further assistance, please feel free to reach out. We're here to help!"
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Ed Sullivan

February 5, 2025

5  out of  5
rating by Ed Sullivan
"The agent was a real professional"
We responded:
"Thank you, Ed, for your feedback! I'm glad to know you found our service professional. If you have any questions or need assistance in the future, feel free to reach out."
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Kia Hanson

January 30, 2025

5  out of  5
rating by Kia Hanson
"I’ve worked with this office on and off throughout the years. I’ve always found my way back due to the efficiency, kindness and everyone does all they can to make sure you are taken care of. Truly one of the most stress free insurance companies I’ve dealt with."
We responded:
"Kia - So awesome to read this review and the kinds words. Best feeling knowing we have provided you a wonderful experience and look forward to many years serving your insurance needs! Debi is absolutely great and we are always trying to go above and beyond for our customers. We greatly appreciate you choosing my agency and State Farm!"
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Paige Lucas

January 9, 2025

5  out of  5
rating by Paige Lucas
"Kristin was very helpful and knowledgeable."
We responded:
"Thank you, Paige, for your wonderful feedback! I'm happy to hear that Kristin was able to assist you with her expertise. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Chris Dey

January 7, 2025

5  out of  5
rating by Chris Dey
"Kevin has gone above and beyond helpful."
We responded:
"Thank you, Chris, for your wonderful feedback! I'm delighted to know that Kevin has been so helpful to you. Our team is dedicated to providing exceptional service, and it's great to see Kevin's efforts recognized. "
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Susan Jageman

January 6, 2025

5  out of  5
rating by Susan Jageman
"I decided to return to State Farm after many moons. Excellent timing on Kristen's part. She was pleasant and remains to be. Hopefully my experience with State Farm will be as good as it was back in the day. Thank you"
We responded:
"Thank you, Susan, for choosing to return! I'm glad Kristen was able to assist you with such perfect timing and that you found her pleasant. We're committed to making sure your experience with us is just as wonderful as it was in the past. If you need further assistance, feel free to reach out to our office."
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Pamela Ford

January 2, 2025

5  out of  5
rating by Pamela Ford
"Tiffany is super friendly and has great customer service. She is always going beyond to help her customers."
We responded:
"Thank you, Pamela, for sharing your experience! I'm happy to hear that Tiffany's friendly nature and dedication to going above and beyond have made a positive impact. We appreciate your feedback and are here to assist with any further insurance needs you may have!"
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Amanda Yoder

December 19, 2024

5  out of  5
rating by Amanda Yoder
"Kristen is amazing! She made me feel so at ease while setting up my insurance!"
We responded:
"I'm so glad to hear that Kristen made you feel at ease while setting up your insurance, Amanda! We're grateful to have her as part of our team. If you have any more questions or need further assistance, feel free to reach out anytime. Thank you for your feedback!"
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Stacy Challis

December 16, 2024

5  out of  5
rating by Stacy Challis
"Kristin was very knowledgeable took time to explain everything. Easy to make appointment that fit our schedule."
We responded:
"Thank you, Stacy, for sharing your experience! I'm glad Kristin was able to provide you with the information you needed and accommodate your schedule. Our team is dedicated to making the process as smooth as possible. If you have any more questions or need assistance in the future, feel free to reach out."
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Travis Miller

November 25, 2024

5  out of  5
rating by Travis Miller
"Kristin was super professional and worked around our busy schedule. She made time for us at 8:00pm and was able to save us some serious money on top of providing us with safer coverage. I would recommend Kristin to anyone. She is incredible to work with. Aaron is lucky to have an agent as professional and caring."
We responded:
"Thank you, Travis, for your wonderful review! I'm glad Kristin could accommodate your busy schedule and assist you with better coverage. Her professionalism and dedication are truly valuable to our team. We appreciate your recommendation and are here for any further insurance needs!"
Profile photo of Amy Knapp

Amy Knapp

November 22, 2024

5  out of  5
rating by Amy Knapp
"Kristen was absolutely wonderful. She went over in above in so many ways. The rates are wonderful they work with you on everything. All employees there treat all the customers with compassion and understanding. If looking for people who actually care and are knowledgeable than definitely give them a call!""
We responded:
"Amy, thank you for your wonderful review! We're so happy to hear that Kristen and the rest of our team provided you with such compassionate and knowledgeable service. It's great to know that our rates and personalized approach met your needs. We truly appreciate your kind words and look forward to assisting you with any future needs!"
Profile photo of Erin Brown

Erin Brown

November 20, 2024

5  out of  5
rating by Erin Brown
"Switching all my insurances over went really smoothly! Kevin was really nice and helpful. He kept up with the zillion questions I had. If I had known it was going to be as easy as it was, I would have switched months ago."
We responded:
"Erin, I'm so happy to hear that your transition to our services went smoothly! Kevin is indeed a great asset to our team, and I'm glad he could assist you with all your questions. It's wonderful to know that the process was easier than you expected. If you need anything else or have more questions in the future, we're here to help. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
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Livia Thomas

November 20, 2024

5  out of  5
rating by Livia Thomas
"Hannah has been great to work with, meeting all our needs & providing our disabled the best coverage. Highly recommend!"
We responded:
"Livia, thank you for your wonderful review! I'm happy to hear that Hannah has been able to meet all your needs and provide excellent coverage. We truly appreciate your recommendation and are grateful for your trust in our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
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Roy Ramey

November 19, 2024

5  out of  5
rating by Roy Ramey
"Kristen very helpful. She help us save alot with more coverage. I would highly recommend giving her a call, if you feel your present insurance is to high. We did and was shocked by the savings."
We responded:
"Roy, thank you for sharing your experience! I'm glad Kristen could assist you in finding better coverage and saving money. Your recommendation means a lot to us. If you need anything else, don't hesitate to reach out. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
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Christina Litwiler

November 13, 2024

5  out of  5
rating by Christina Litwiler
"Kristen was absolutely wonderful. She went over in above in so many ways. She called me on at Saturday morning to set up my coverage when she was out of town! She is one of the many reasons I came back to State Farm. The rates are wonderful they work with you on everything. I am so happy to back with the conneaut lake location. All employees there treat all the customers with compassion and understanding. If looking for people who actually care than definitely give them a call!"
We responded:
"Christina, thank you for your wonderful review! I'm so glad to hear that Kristen went above and beyond to assist you, even on a Saturday morning. It's great to know that our team's compassion and understanding made a difference in your experience. We're happy to have you back with our Conneaut Lake location and appreciate your kind words about our service and rates. If you need anything in the future, don't hesitate to reach out! - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"