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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Paige Lucas

Paige Lucas

January 9, 2025

5  out of  5
rating by Paige Lucas
"Kristin was very helpful and knowledgeable."
We responded:
"Thank you, Paige, for your wonderful feedback! I'm happy to hear that Kristin was able to assist you with her expertise. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Chris Dey

January 7, 2025

5  out of  5
rating by Chris Dey
"Kevin has gone above and beyond helpful."
We responded:
"Thank you, Chris, for your wonderful feedback! I'm delighted to know that Kevin has been so helpful to you. Our team is dedicated to providing exceptional service, and it's great to see Kevin's efforts recognized. "
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Susan Jageman

January 6, 2025

5  out of  5
rating by Susan Jageman
"I decided to return to State Farm after many moons. Excellent timing on Kristen's part. She was pleasant and remains to be. Hopefully my experience with State Farm will be as good as it was back in the day. Thank you"
We responded:
"Thank you, Susan, for choosing to return! I'm glad Kristen was able to assist you with such perfect timing and that you found her pleasant. We're committed to making sure your experience with us is just as wonderful as it was in the past. If you need further assistance, feel free to reach out to our office."
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Pamela Ford

January 2, 2025

5  out of  5
rating by Pamela Ford
"Tiffany is super friendly and has great customer service. She is always going beyond to help her customers."
We responded:
"Thank you, Pamela, for sharing your experience! I'm happy to hear that Tiffany's friendly nature and dedication to going above and beyond have made a positive impact. We appreciate your feedback and are here to assist with any further insurance needs you may have!"
Profile photo of Amanda Yoder

Amanda Yoder

December 19, 2024

5  out of  5
rating by Amanda Yoder
"Kristen is amazing! She made me feel so at ease while setting up my insurance!"
We responded:
"I'm so glad to hear that Kristen made you feel at ease while setting up your insurance, Amanda! We're grateful to have her as part of our team. If you have any more questions or need further assistance, feel free to reach out anytime. Thank you for your feedback!"
Profile photo of Stacy Challis

Stacy Challis

December 16, 2024

5  out of  5
rating by Stacy Challis
"Kristin was very knowledgeable took time to explain everything. Easy to make appointment that fit our schedule."
We responded:
"Thank you, Stacy, for sharing your experience! I'm glad Kristin was able to provide you with the information you needed and accommodate your schedule. Our team is dedicated to making the process as smooth as possible. If you have any more questions or need assistance in the future, feel free to reach out."
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Travis Miller

November 25, 2024

5  out of  5
rating by Travis Miller
"Kristin was super professional and worked around our busy schedule. She made time for us at 8:00pm and was able to save us some serious money on top of providing us with safer coverage. I would recommend Kristin to anyone. She is incredible to work with. Aaron is lucky to have an agent as professional and caring."
We responded:
"Thank you, Travis, for your wonderful review! I'm glad Kristin could accommodate your busy schedule and assist you with better coverage. Her professionalism and dedication are truly valuable to our team. We appreciate your recommendation and are here for any further insurance needs!"
Profile photo of Amy Knapp

Amy Knapp

November 22, 2024

5  out of  5
rating by Amy Knapp
"Kristen was absolutely wonderful. She went over in above in so many ways. The rates are wonderful they work with you on everything. All employees there treat all the customers with compassion and understanding. If looking for people who actually care and are knowledgeable than definitely give them a call!""
We responded:
"Amy, thank you for your wonderful review! We're so happy to hear that Kristen and the rest of our team provided you with such compassionate and knowledgeable service. It's great to know that our rates and personalized approach met your needs. We truly appreciate your kind words and look forward to assisting you with any future needs!"
Profile photo of Erin Brown

Erin Brown

November 20, 2024

5  out of  5
rating by Erin Brown
"Switching all my insurances over went really smoothly! Kevin was really nice and helpful. He kept up with the zillion questions I had. If I had known it was going to be as easy as it was, I would have switched months ago."
We responded:
"Erin, I'm so happy to hear that your transition to our services went smoothly! Kevin is indeed a great asset to our team, and I'm glad he could assist you with all your questions. It's wonderful to know that the process was easier than you expected. If you need anything else or have more questions in the future, we're here to help. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Livia Thomas

Livia Thomas

November 20, 2024

5  out of  5
rating by Livia Thomas
"Hannah has been great to work with, meeting all our needs & providing our disabled the best coverage. Highly recommend!"
We responded:
"Livia, thank you for your wonderful review! I'm happy to hear that Hannah has been able to meet all your needs and provide excellent coverage. We truly appreciate your recommendation and are grateful for your trust in our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Roy Ramey

Roy Ramey

November 19, 2024

5  out of  5
rating by Roy Ramey
"Kristen very helpful. She help us save alot with more coverage. I would highly recommend giving her a call, if you feel your present insurance is to high. We did and was shocked by the savings."
We responded:
"Roy, thank you for sharing your experience! I'm glad Kristen could assist you in finding better coverage and saving money. Your recommendation means a lot to us. If you need anything else, don't hesitate to reach out. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Christina Litwiler

Christina Litwiler

November 13, 2024

5  out of  5
rating by Christina Litwiler
"Kristen was absolutely wonderful. She went over in above in so many ways. She called me on at Saturday morning to set up my coverage when she was out of town! She is one of the many reasons I came back to State Farm. The rates are wonderful they work with you on everything. I am so happy to back with the conneaut lake location. All employees there treat all the customers with compassion and understanding. If looking for people who actually care than definitely give them a call!"
We responded:
"Christina, thank you for your wonderful review! I'm so glad to hear that Kristen went above and beyond to assist you, even on a Saturday morning. It's great to know that our team's compassion and understanding made a difference in your experience. We're happy to have you back with our Conneaut Lake location and appreciate your kind words about our service and rates. If you need anything in the future, don't hesitate to reach out! - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Elizabeth Kashner

Elizabeth Kashner

October 14, 2024

5  out of  5
rating by Elizabeth Kashner
"Kristen is amazing and Aaron is awesome. They are the best they make you feel like family. They care about what you are going through. Thank you for being my agent ❤️❤️"
We responded:
"Elizabeth, thank you for your wonderful review! I'm so glad to hear that Kristen and I could make you feel like family and support you through everything. Your kind words mean a lot to us. If you ever need anything, we're always here for you. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Hugh Rial

Hugh Rial

October 8, 2024

4  out of  5
rating by Hugh Rial
"I was pleasantly surprised by Kristen and everyone with Aaron Bussard -State Farm Insurance. Besides, offering me the best priced insurance for my New Used Car, Kristen explained everything and me feel truly cared for and taken care of!"
We responded:
"Thank you, Hugh, for your kind review! I'm glad Kristen and our team could provide you with the best-priced insurance for your new used car and make you feel truly cared for. We always strive to ensure our clients understand their coverage and feel supported. If you have any further questions or need assistance, please don't hesitate to reach out. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Gene Sheehan

Gene Sheehan

September 17, 2024

5  out of  5
rating by Gene Sheehan
"I am retired after 51 years in sales, sales and product management, and GM of a division. I want to compliment Kristin Smith on her knowledge and helpfulness in working with me, and I am not easy to work with, to obtain exactly what I wanted in my auto and home owners insurance coverage. She went above and beyond. I sincerely hope that the agency appreciates her as much as I did in getting the coverage I wanted."
We responded:
"Gene, thank you for your wonderful review! I'm grateful for your kind words about Kristin. Her knowledge and dedication are truly commendable, and I'm happy she could assist you with your auto and homeowners insurance needs. We value her contributions greatly and are glad she made your experience a positive one. If you need any further assistance, please don't hesitate to reach out. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Joseph Maffeo

Joseph Maffeo

September 16, 2024

5  out of  5
rating by Joseph Maffeo
"Outstanding customer service. Answered all our questions we had. Asked is a lot of questions we never really thought of. Provided insight to planing for our future and end of life financial needs. Would recommend calling for insurance."
We responded:
"Joseph, thank you for your wonderful review! I'm glad we could answer all your questions and provide valuable insights for your future planning. It's great to know that our approach helped you consider aspects you hadn't thought of before. We appreciate your recommendation and are here for any further assistance you might need. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Bob Schoenfeldt

Bob Schoenfeldt

September 15, 2024

5  out of  5
rating by Bob Schoenfeldt
"Great experience with Kristin, reviewing our insurance needs for auto and homeowners insurance. She saved us almost $1000 and increased our coverage."
We responded:
"Thank you, Bob, for sharing your positive experience! I'm glad Kristin could assist you with your auto and homeowners insurance needs, saving you money while increasing your coverage. We appreciate your trust in our office and are always here to help with any future needs or questions. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of stacey adams

stacey adams

September 6, 2024

5  out of  5
rating by stacey adams
"I had the pleasure of working with Kristin to get our new policies set up. She was kind, patient and quite knowledgeable. A++"
We responded:
"Stacey, I'm glad you had a positive experience with Kristin. Her kindness, patience, and knowledge are truly valued in our office. If you need any further assistance, we're here to help! - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Beth Nazelrod

Beth Nazelrod

September 5, 2024

5  out of  5
rating by Beth Nazelrod
"I have been insured by this agency for 50+ years, only the agents have changed. Kevin assisted me today with some policy changes to our vehicles, and he was knowledgeable, polite, and professional. Keep up the good work, State Farm!"
We responded:
"Beth, thank you for your loyalty over the past 50+ years! I'm glad Kevin was able to assist you with your vehicle policy changes and that you found him knowledgeable, polite, and professional. Your feedback is greatly appreciated. If you need any further assistance, please don't hesitate to reach out. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of William

William

August 29, 2024

5  out of  5
rating by William
"This one of the best insurance company I have found Kristen was so helpful in finding me the lowest rate from what I was paying so if anyone is looking for insurance auto/ home renter give them a call thank you"
We responded:
"William, thank you for your wonderful review! I'm glad Kristen could assist you in finding the lowest rate for your insurance needs. We appreciate your recommendation and are always here to help with auto, home, or renter's insurance. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Robert Scouten

Robert Scouten

August 29, 2024

5  out of  5
rating by Robert Scouten
"Great service, learned about valuable insurance products I was able purchase for my wellbeing!"
We responded:
"Robert, I'm glad you had a positive experience with our service and found valuable insurance products for your wellbeing! If you have any further questions or need assistance in the future, feel free to reach out. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Kelly Wright

Kelly Wright

July 23, 2024

5  out of  5
rating by Kelly Wright
"Kristen was fantastic, did all she could to find us a discount when adding our newly licensed son. Maybe the process so easy as well."
We responded:
"Hey Kelly! Thanks so much for the awesome review! I'm really glad Kristen could help you find a discount for your newly licensed son and make the process easy. If you need anything else, feel free to reach out anytime. - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Jessie Brocklehurst

Jessie Brocklehurst

July 5, 2024

5  out of  5
rating by Jessie Brocklehurst
"Kristen made our insurance switch so easy! She found us incredible rates (like more than half of what we were paying!) she is super friendly and was very helpful in every ate of the way! Aaron was great explaining everything they had to offer and really individualized to our needs. I’m so happy we made the switch!"
We responded:
"Thank you, Jessie, for sharing your experience with us! We're glad to hear that Kristen and I could assist you with finding incredible rates and individualized coverage tailored to your needs. We're glad to have you as a satisfied customer and look forward to helping you in the future. Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of Aaron Cramer

Aaron Cramer

July 1, 2024

5  out of  5
rating by Aaron Cramer
"Great friendly customer service and attention to detail- highly recommended."
We responded:
"Thank you, Aaron, for your glowing review! I'm pleased to hear that you appreciated our friendly customer service and attention to detail. We're grateful for your recommendation and look forward to assisting you with all your insurance needs in the future! - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"
Profile photo of maddie kerns

maddie kerns

May 31, 2024

5  out of  5
rating by maddie kerns
"Aaron and Kristen are both wonderful and knowledgeable! As crazy as it sounds I had a wonderful time meeting with them, understanding my insurance better. They also found the best rates for me and explained why things were changing and why it is better for me. It is always a pleasure talking to them!"
We responded:
"Maddie, your detailed feedback is truly appreciated! I'm pleased to hear that Kristin provided you with knowledgeable service and found the best rates for you. We're grateful for the opportunity to explain your insurance coverage and make sure you're well taken care of! If you ever have more questions, feel free to reach out anytime! - Aaron Bussard - State Farm Insurance Agent, Conneaut Lake, PA"