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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Heidi DalPezzo

Heidi DalPezzo

September 11, 2026

5  out of  5
rating by Heidi DalPezzo
"Heather from Aaron’s office was absolutely wonderful. She was able to answer all of my questions immediately and even ran a quick quote for me all while on the phone."
We responded:
"Heidi, thank you for taking the time to leave us a review! I'm glad to hear Heather was able to assist you so effectively and provide the information you needed. We appreciate your feedback and are here to help anytime. Let us know if we can help with anything else!"
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Patty Mahofski

September 4, 2026

5  out of  5
rating by Patty Mahofski
"Kevin was most helpful! He explained all the ins an outs of my car policy , which made me interested in him explaining my house as well. I'm grateful for his expertise in these fields. He didn’t rush me. Let me ask a ton of questions. I made a new friend today! I hope we work together for a very long time !"
We responded:
"Thank you, Patty! I'm glad to hear that Kevin was able to assist you with your policy and that his expertise made such a positive impression. It's wonderful that you felt comfortable asking questions and that you see him as a friend. We're excited to continue working with you for many years to come. Let us know if we can help with anything else!"
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Shirley Arnold

September 1, 2026

5  out of  5
rating by Shirley Arnold
"Heather was very helpful and patient in handling my situation. She is A-1 in my book!!"
We responded:
"Thank you, Shirley! I'm glad to hear Heather was able to assist you with such care and patience. We appreciate your kind words and are happy to have you with us. Feel free to reach out if you need anything else!"
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Mike A K

August 25, 2026

5  out of  5
rating by Mike A K
""Five-star service from Aaron Bussard’s team! Cerine was a rockstar and helped me get my car, renters, Harley, and SxS all insured quickly and at a great rate. She made the whole transition easy and stress-free. If you're looking for an agent who treats you like a person and not just a policy number, this is the place to go!""
We responded:
"Thank you Mike. We appreciate you here at our agency and State Farm!"
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Briana Wood

August 19, 2026

5  out of  5
rating by Briana Wood
"Thank you, Heather. You are so helpful today."
We responded:
"Briana, thank you for the review! I'm glad Heather was able to assist you today. We appreciate your support!"
Profile photo of Bonnie Sakach

Bonnie Sakach

August 7, 2026

5  out of  5
rating by Bonnie Sakach
"I met with Heather regarding questions on coverages and adding a new vehicle. She was very helpful and informative. We have had insurance through this agent fir a number of years and they are great!!"
We responded:
"Bonnie, it's wonderful to hear that you've been with us for years and find our service great! I'm glad Heather was able to assist you with your questions about coverages and adding a new vehicle. We're always here to help if anything else comes up!"
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Cheryl Davis

August 1, 2026

5  out of  5
rating by Cheryl Davis
"Heather Hopson was very informative and easy to understand when explaining details."
We responded:
"We love to see reviews like yours, Cheryl! Heather works hard to break down insurance details into clear, straightforward information, so knowing her approach made such a positive impression brings a big smile to our team. Thank you so much for choosing our Conneaut Lake agency!"
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Ronald Masotto

July 31, 2026

5  out of  5
rating by Ronald Masotto
"Person on the phone was very personable and pleasant"
We responded:
"Ronald, thank you for taking the time to leave us a review! I'm happy to hear that your experience on the phone was pleasant. Let us know if we can help with anything else!"
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Rodney Thomas

July 28, 2026

5  out of  5
rating by Rodney Thomas
"Heather Hopson was very helpful with all the information and helped me through every step!"
We responded:
"Thank you, Rodney! I'm glad to hear that Heather was able to assist you with all the information you needed and guide you through the process. We appreciate your feedback and are here if you need anything else!"
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mdemajistre

July 27, 2026

5  out of  5
rating by mdemajistre
"Kevin was so terrific setting me up with a new auto and home policy. He is knowledgeable, patient and kind. I thought switching insurance companies would be difficult but he made the transition seamless and at a great price. Thank you Kevin!!"
We responded:
"Thank you, mdemajistre! I'm happy to hear that Kevin made your transition to our office smooth and easy. It's great to know you found his assistance with your auto and home policies valuable. We're here if you need anything else!"
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Cassidy Copeland

July 22, 2026

5  out of  5
rating by Cassidy Copeland
"We have been clients of Aaron for years. He is awesome to work with!

Kelly is also amazing there! She is right on top of making sure she is keeping in touch with you on getting things done and does a great job at reaching out and not just waiting for you to reach out about any issues you might bump into!"
We responded:
"Cassidy, thank you for taking the time to leave us a review! I'm really happy to hear that you've had such a positive experience with our office over the years. It's great to know that Kelly has been proactive and attentive in keeping everything on track for you. We're here to make things as smooth as possible. Let us know if we can help with anything else!"
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Justin Kersnick

June 29, 2026

5  out of  5
rating by Justin Kersnick
"Great group to work with, easy going, great rates and not pushy! Thanks Aaron and the team!"
We responded:
"Thank you, Justin! I'm happy to hear you enjoyed working with our team and found our rates competitive. We strive to make the process smooth and pressure-free. Let us know if we can help with anything else!"
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mary webber

June 11, 2026

5  out of  5
rating by mary webber
"Heather was able to handle all of my requests today. She was a joy to talk to and very helpful. Thank you Heather!"
We responded:
"Thank you, Mary! I'm glad Heather was able to assist you with everything and make the experience enjoyable. We appreciate your feedback and are here if you need anything else!"
Profile photo of Robert Alexander

Robert Alexander

June 9, 2026

5  out of  5
rating by Robert Alexander
"Heather did a great job. She listened to my needs and helped guide me to a policy that fit. Thanks again."
We responded:
"Thank you, Robert! I'm happy to hear that Heather was able to assist you in finding the right policy. We appreciate your feedback and are here if you need anything else!"
Profile photo of Guy Fuller

Guy Fuller

May 28, 2026

5  out of  5
rating by Guy Fuller
"I have been with State Farm for over 30 years. I don’t even consider changing because of people like Aaron and Heather, who are always so helpful and personable. I have had several deer hit claims that get taken care of promptly. I recommend them to my family and friends."
We responded:
"Guy, thank you for taking the time to leave us a review! I'm happy to hear that we have made such a positive impact on your experience with us over the years. It's great to know that we've been able to assist you promptly with your claims. We truly appreciate your recommendations to family and friends. Don't hesitate to reach out if you need anything!"
Profile photo of David Lasch

David Lasch

May 27, 2026

5  out of  5
rating by David Lasch
"The meeting with Heather was very helpful and nice 👍"
We responded:
"Thank you, David! I'm glad to hear that Heather was able to provide a helpful and pleasant experience during your meeting. We always aim to make our interactions as informative and friendly as possible. We appreciate your support!"
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Chaos Coordinator

May 18, 2026

5  out of  5
rating by Chaos Coordinator
"Cerine is knowledgeable and kind. She listened to what I needed and could afford! Thank you"
We responded:
"Thank you! I'm happy to hear that Cerine provided you with such knowledgeable and kind service. Our team is dedicated to understanding and meeting your needs. If there's anything else we can assist you with, feel free to reach out!"
Profile photo of Seneca Irwin

Seneca Irwin

May 6, 2026

5  out of  5
rating by Seneca Irwin
"Heather was super helpful with switching my auto insurance back to State Farm. She made the process quick and easy!"
We responded:
"Thank you, Seneca! I'm happy to hear that Heather made your transition back to us smooth and efficient. We appreciate your confidence in us for your auto insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Betty Miller

Betty Miller

May 1, 2026

5  out of  5
rating by Betty Miller
"I have my Car Insurance through State Farm, very happy with that ! Just had a review with Heather, she was great and went over my policy !"
We responded:
"Thank you, Betty! I'm glad to hear you're happy with your insurance and had a positive experience with Heather. She takes pride in ensuring everything is clear and comprehensive. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
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Mary Sellen

April 24, 2026

4  out of  5
rating by Mary Sellen
"Very good at answering my questions hanna"
We responded:
"Thank you, Mary. Great knowing we were able to help you out and answered all your questions. We greatly appreciate you choosing our agency and State Farm!"
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Tasha Farley

April 22, 2026

5  out of  5
rating by Tasha Farley
"Heather was VERY helpful with adding a vehicle to my policy. She was so patient and polite. I appreciate her professionalism and her ability to help in every way."
We responded:
"Thank you, Tasha! I'm happy to hear that Heather was able to assist you so effectively with your policy. Her professionalism and patience are truly valued in our office. If there's anything else you need, feel free to reach out!"
Profile photo of Amanda Partridge

Amanda Partridge

April 22, 2026

5  out of  5
rating by Amanda Partridge
"Heather was very helpful and ensured my insurance needs were met."
We responded:
"Hey, Amanda! Thank you for sharing your experience with Heather and for highlighting the pricing. We’re glad she was able to help with your auto and renters insurance and take care of what you needed."
Profile photo of Mason Heller

Mason Heller

April 9, 2026

5  out of  5
rating by Mason Heller
"Kevin from State Farm was incredibly helpful in finding me lower rates while actually improving my coverage for both my auto and homeowners insurance. He took the time to explain my options clearly and made sure I understood exactly what I was getting. The whole process was smooth, and I never felt pressured—just well taken care of. Highly recommend working with him if you’re looking to save money without sacrificing protection."
We responded:
"Thank you, Mason! I'm happy to hear that Kevin was able to assist you in finding better rates and coverage. It's great to know that you felt well taken care of throughout the process. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Mark Fischer

Mark Fischer

April 6, 2026

5  out of  5
rating by Mark Fischer
"Hannah was wonderful in getting my quotes and setting up my new policies!"
We responded:
"Thank you, Mark! I'm happy to hear that Hannah provided excellent service in getting your quotes and setting up your new policies. We appreciate your feedback and are here to assist with any future needs. Let us know if there's anything else we can do for you!"
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Beth Hockran

March 31, 2026

5  out of  5
rating by Beth Hockran
"Absolutely the best customer service i have ever experienced. Cerine was so wonderful and personable."
We responded:
"Thank you, Beth! I'm happy to hear that you had such a positive experience with our team. Cerine truly is wonderful, and we're grateful to have her. If you need anything else, feel free to reach out!"